The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

This document describes the Technology Training Program (TTP) designed as an approach to human resource development. Objectives of the program include: (1) increasing the supply of technicians and paraprofessionals in energy and energy-related fields; (2) providing laboratory or industrial-based training experiences; (3) sharing TTP instructional…

Presents the objectives and philosophy, qualities of trainer and trainees, procedures and methodology, and evaluation techniques necessary for an effective writing skills program within a business organization. (RL)

The set of behaviors and procedures used in working with school counselors participating in the Upward Bound and Talent Search programs at the University of Maine at Orono is described. Areas of concern designed to facilitate the relationship between school counselors and program coordinators include the following: (1) basic program information,…

This study was designed to determine whether a training program which focuses primarily on interpersonal relationships, communication and observation skills, and knowledge and understanding of both one's own behavior and that of others would increase the empathetic ability of psychiatric aides. Two studies were conducted. A pilot study was done to…

A graduate-level management training program in gerontology is presented through a description of a consortium of two universities (Boston University and Brandeis University) and consisting of three types of training (gerontology and aging, sociology and social work, and management techniques). The areas of interest described in these materials…

The appendix is a guide to the curriculum and training procedures of the Integrated Management of Cerebral Palsy project which evaluated the effectiveness of a program of conductive education. Introductory sections provide an overview of conductive education (training motorically disabled children in small, motivating groups of similarly…

Adult counselors can benefit from applied skill training to increase their effectiveness as helpers. This article outlines an eclectic training model developed to train paraprofessional counselors. It then describes three major training approaches in use today, and makes some comparisons among the four training models. (Author)

The document describes 20 workshops designed and offered by the Research and Training Center at the University of Wisconsin--Stout. These off-campus, short-term modular training programs for vocational evaluators, adjustment specialists, and floor supervisory personnel are intended to be completed on a step-by-step basis. The three modular…

The students taking part in the training workshop (arranged by the Kentucky Public Service Careers Program and the Kentucky Department of Corrections) came from a variety of backgrounds and were all educationally and socially disadvantaged, but were intelligent and rated high in self-knowledge, social awareness and knowledge of human behavior.…

This paper describes how a small group of people representing one community both identified and set in motion a strategy to deal with the perceived drug problem in their community. The emphasis of the paper is on the process by which this group moved rather than on the specific details of their efforts. The paper is actually a case study of one of…

Training psychologists for school consultation is relatively new. Most training programs do not include systematic training in consultation, and consultation has been identified by school psychologists as the area in which they consider their training most deficient. In light of the inadequacy of school consultation training and the sparsity of…

Outlines a procedure for designing an industrial skills training program in which the trainer prepares a job analysis by actually learning about the job duties and equipment; writes instructional objectives for each equipment section; and combines sets of job photos, scripts, objectives, and other information into a study guide for trainees. (MF)