The New York Telephone Company recently improved its customer relations through the development of a transactional analysis training program for its employees. The program's four phases are described. (Author/BP)

The author describes a three-step technique for helping couples communicate better with each other. This technique involves an acknowledgement of verbal renunciation of the right to vent anger through fighting, and a request for help. (Author/HLM)

This article describes the goals and methods of training facilitators of consciousness-raising groups in an undergraduate sex roles course. (Author)

Describes a program in which adolescents are utilized as mental health workers, trained and supervised by professional mental health workers. Discusses recruitment of problem children and adolescent workers, features of the training programs, the role of adult leaders, and effects on participating children. (ED)

The "set-up" exercise is a structured experience enabling counselors and other helping professionals to examine in detail one aspect of the counseling process, "response-ability." Counselors must clearly define their role in a helping interaction and identify how they and the client may sabotage growth to achieve desired results. (Author)

This article discusses the use of a "group helper" to minimize anxiety about audio-taping and role-playing experiences for counselor trainees. Results of this training technique are presented. (Author/HLM)

The time extended group experience is recommended for counselor education practicum training for the following reasons: (1) students receive an intense emotional experience that gives them insight into themselves as well as their clients and peers; (2) the class develops a strong group cohesiveness; (3) the supervisors are perceived as real…

This article discusses the development of audiotaped client statements for use in the selection and training of counselors. If an audiotape of client statements is to be used as a measure of counselor effectiveness, it must receive the same scrutiny that other instruments receive regarding validity, reliability, and item analysis. (Author)

Over a period of three years, the National Consortium for Humanizing Education worked with teachers and students in two states to test hypotheses drawn from a model in which student outcomes (including good mental health) were seen as the results of a learning process occurring between individuals rather than as the product of an institutionalized…

Major goals of the Gila River Adult Basic Education Experimental Demonstration Project in this program description are identified as: (1) improving the academic skills of hard-to-reach adult dropouts and (2) training non-degreed local residents (people 19 years old or older with an 8th grade performance level) to recruit, counsel, and teach…