Presents the objectives and philosophy, qualities of trainer and trainees, procedures and methodology, and evaluation techniques necessary for an effective writing skills program within a business organization. (RL)

A method of training used by the Applied Physics Laboratory of John Hopkins University to upgrade the skills of mail clerks to enable them to fill clerk typist positions is recounted and its adaptability pointed out. (AJ)

Discusses the use of joint training approaches in industrial relations and the most effective training methods and techniques for the different groups in the industrial relations scene: management, supervisors, and union representatives. Outlines an industrial relations joint training strategy devised by the authors. (MF)

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)

Outlines a procedure for designing an industrial skills training program in which the trainer prepares a job analysis by actually learning about the job duties and equipment; writes instructional objectives for each equipment section; and combines sets of job photos, scripts, objectives, and other information into a study guide for trainees. (MF)

Describes the process by which trainers designed and ran an employee clerical skills programs and prepared modules, such as communication skills and creative thinking/problem solving, to be included in courses where needed. The flexibility of this learner-centered training was more effective than any standard course or package. (MF)

Describes problems resulting from the use of immigrant industrial workers with poor language understanding and the method used to assess functional oral English for occupational purposes. While the form of assessment provides authentic data for company training and communication needs, further research is needed to resolve some problems. (MF)