This paper describes an approach which can be used by the agency training specialist to assess the effectiveness of many internally developed and conducted training courses. It offers a conceptual framework for evaluation, the essential steps in developing training objectives, an in-course training evaluation process, and a description of the…

Discusses the use of joint training approaches in industrial relations and the most effective training methods and techniques for the different groups in the industrial relations scene: management, supervisors, and union representatives. Outlines an industrial relations joint training strategy devised by the authors. (MF)

Describes the movement of adult education courses in St. Louis, Missouri, from school to company locations and some of the problems encountered. Increased supervisory activities included determining training needs, recruiting enrollees, developing materials and programs, coordinating publicity, providing course guides and personnel as needed, and…

Describes the programs and courses of the sales training department at British Airways from induction to management level. The staff uses one of the largest commercial computer facilities in the world to provide seat reservations, fare quotations and tickets, hotel reservations, and tours. (MF)