Eight steps to set up a public relations program that is effective and therefore productive are identified: establish a plan, set priorities, propose budgets to coordinate with plans, keep track of progress, control and protect plans, communicate with staff, be accountable, and maintain a positive office environment. (MLW)

Written program plans that state specific objectives and responsibilities will help ensure that patrons are provided with more than just a facility with equipment and supplies. Suggestions for developing specific activity plans are offered. (DF)

Presents the first of a three-part series of articles on the life of a project manager. Discussion in Part 1 deals with the people and related skills involved in the project, including: interrelationships between the client, project manager, and executive management; oral, written, and body-language communication forms; and planning and…

The Performance Management System (PMS) is used by Corning Glass to assess its managerial and professional personnel. PMS emphasizes development over evaluation. It utilizes ipsative measurement and integrates results with behavior centered appraisal. This paper describes the development, design, operation, and evaluation of PMS. (Author/SJL)

The Clinical Supervision Program for Evaluation, implemented by the Department of Special Education in Quincy (Massachusetts) Public Schools, uses a management-by-objectives approach to measure teaching performance. Discussed are its historical development, philosophy, and procedural sequence. The roles of supervisors and examples of staff member…

Evaluated existing purposes of the Iowa Conservation Education Center, identifying current users' perceptions of the goals/missions of the center. Indicates that the methodology employed could be implemented by other nature centers considering assessment of existing mission statements or identifying new mission statements. (JN)

Describes a positive seven-step process for initiating a whole organization development (WOD) effort. Steps include clarification of whole organization objectives, data gathering, diagnosis, prescribing interventions, commitment, implementation, and progress review. (CSS)

Long-range planning requires change management and enables student personnel administrators to prepare for the future. Student services administrators need to develop plans for receiving campus support for organizational objectives. This article discusses the purpose and process of long-range planning applicable to student services. (RC)