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Black, Lisa Harcourt – CAUSE/EFFECT, 1998
The University of Virginia's Computing Survival Skills program, begun in 1997, addresses the ongoing technology training needs of departmental staff. An overview is provided of the program's first year, including background, content, materials, certification, benefits, results, success, and future plans. Tips for designing a training program are…
Descriptors: Certification, College Administration, Departments, Higher Education
West, Ann – CAUSE/EFFECT, 1998
The challenge of recruiting, retaining, and retraining information technology (IT) staff in colleges and universities affects the entire institution, not just the IT organization. Some of the issues surrounding the projected IT staffing crisis are outlined, and steps campus IT leaders can take to minimize the effect of staff turnover on…
Descriptors: Change Strategies, College Administration, College Planning, Higher Education