This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

The University of Virginia's Computing Survival Skills program, begun in 1997, addresses the ongoing technology training needs of departmental staff. An overview is provided of the program's first year, including background, content, materials, certification, benefits, results, success, and future plans. Tips for designing a training program are…

Early collaborative efforts between librarians and computing professionals at Rice University (Texas) led to the realization that some organizational restructuring was needed to effectively serve changing user needs. A new approach to delivering user services has not only benefited users but also resulted in growth and skills development for…