The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…

Human resource professionals who find themselves charged with selecting and conducting employee training are advised to use adult learning theory to develop effective programs. Tips for facilitating adult training sessions, questions to address before designing a training program, and pointers for successful flip chart use are offered. (MSE)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…