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Cooperative Programs2
Information Networks2
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Computers in Libraries2
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Bromberg, Peter1
Sathan, Eleanor1
Schaake, Glenda1
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New Jersey1
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Managing a Statewide Virtual Reference Service: How Q and A NJ Works.
Bromberg, Peter – Computers in Libraries, 2003
Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy;…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation
We Jumped on the Live Reference Band Wagon, and We Love the Ride!
Schaake, Glenda; Sathan, Eleanor – Computers in Libraries, 2003
Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…
Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation