Focus is on the Agway (a farm supply and food marketing cooperative) retail store system in this informational case history and how-to approach for designing, developing, and implementing a formal corporate management program. (Editor/TA)

After discussing three major trends which have significantly altered the position of a secretary in a company or corporation, the author presents guidelines and other information to assist a company in planning either to initiate or upgrade a secretarial training program. (TA)

The success of an organization depends on a satisfied, challenged work force. Career planning is a key element in efforts to reach this goal. The author presents a strategy for developing a career planning system which takes account of the individual employee's needs within the corporate structure. (CT)