Too much reliance has been placed on training by those not qualified or trained to train and too many operatives are still trained by other operatives. Management has the responsibility of taking advantage of the many courses and training programs available for the development of qualified instructors. (SA)

Training problems can be eased by classifying the work force into sectors and making plans to suit each group. Sectors treated in the article include: managers and supervisors, industrial relations specialists, employee representatives, and apprentices and young employees. (MW)