The City University of New York (CUNY) and Ithaka S+R developed a supportive credit mobility system to overcome barriers in the student transfer process. Launched in May 2020, the City University of New York (CUNY) Transfer Explorer (CUNY T-Rex) exposes course and credit-for-prior-learning (CPL) transfer rules as well as general education and…

Developing an online resource site for Extension master gardener (EMG) coordinators is an ongoing project for Extension collaborators. Begun in 2014, the website includes peer-reviewed resources focused on best practices in volunteer management and program administration. The website is organized according to nine resource categories (e.g.,…

Broadband holds a critical position in the progress of economic and social indicators by connecting consumers, businesses and governments. South Korea has consistently been the global leader in broadband deployment since 1999. In the last ten years the Korean government has pursued several strategies for its broadband policy. The purpose of this…

In early 2004, the Hilton Hotels Corporation (HHC) required that all of its hotels (both owned and franchised) install high-speed Internet access (HSIA) in all of their rooms by June 2004. This case focuses on how one of its franchise properties located on the northern gulf coast of Florida (the Hilton Sandestin Beach Golf Resort &…

The University of Washington (UW) adopted a dual-provider cloud-computing strategy, focusing initially on software as a service. The original project--to replace an obsolete alumni e-mail system--resulted in a cloud solution that soon grew to encompass the entire campus community. The policies and contract terms UW developed, focusing on…

Designed to assist with the management of e-resources, electronic resource management (ERM) systems are time- and fund-consuming to purchase and maintain. Questions of system compatibility, data population, and workflow design/redesign can be difficult to answer; sometimes those answers are not what we'd prefer to hear. The two primary functions…

The process that Kenyon College (Ohio) used in researching development of a campus-wide information system (CWIS) is outlined, and the most important issues to be considered in launching a successful CWIS are identified, including resources, needs, ownership, access, personnel, content, policy, design, staffing, marketing, and ongoing development.…

Strategic planning is complex (Dodd, 2004), and when managed well, it requires deliberate incorporation of evidenced-based data and the collaboration of key stakeholders. Thus, it is essential that the planning process includes the integration of data that are collected regularly and that both internal and external professional partners have the…

In 1994, the information technology organization at Indiana University, Bloomington, undertook a major computing technology conversion that affected 40,000 people. The project is described, and factors contributing to its success are discussed, including system architecture, marketing and customer communications, and migration of information…

Discusses the National Science Foundation (NSF)/United States Defense Advanced Research Projects Agency (DARPA)/National Aeronautics and Space Agency (NASA) Research in Digital Libraries Initiative (DLI). Highlights include benefits of digital libraries; the Federal High Performance Computing and Communications Program (HPCC); and program…

Through integration of administrative information systems across diverse technology platforms and opening access to institutional data, Indiana University has begun to expand the concept of academic information systems. The university's experience has resulted in conclusions and guidelines for other institutions to use in AIS planning and…

Discusses the following management challenges libraries must cope with in the paradigm shift from print to electronic access to information: becoming involved in network issues; leveraging resources; duplication of effort; partnering; legal, political or economic; standards; remote users; and acquisition, selection and organization of electronic…

There is substantial variation in college and university computing and communications structures, budgeting and charge policies, and planning efforts, but little systematic research concerning whether these structures, policies, and plans have impact on outcomes such as access and use of computing facilities by faculty, staff, and students. A 1994…

This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…

Outlines five projects currently funded by the United Kingdom's Electronic Libraries Program (eLib): HyLiFe (Hybrid Library of the Future), MALIBU (MAnaging the hybrid Library for the Benefit of Users), HeadLine (Hybrid Electronic Access and Delivery in the Library Networked Environment), ATHENS (authentication scheme), and BUILDER (Birmingham…