This paper describes a development project aimed at reducing the large number of dropouts in online degree project courses. The idea was that the introduction of group tutorials in virtual seminars, combined with extensive support materials, would reduce dropout rates. Among the students who participated, the dropout rate was reduced by 50%…

Describes several models for the design, evaluation, and delivery of developmental programs, including the Expanded Individualized Prescriptive Instruction system (which includes placement, counseling, and intervention phases), and the Developmental Pyramid Model (which includes diagnosis, prescription, evaluation, and advising/tutoring). (DMM)

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…