Purpose: The purpose of this paper is to propose a training and development (T&D) evaluation model that includes new societal indicators, considering the growing demand to do so. Three complementary studies were done. Study I used a framework for T&D evaluation that includes societal impact in it. Study II investigated which levels of…

Defines return on investment (ROI); describes the individual articles included in this special section of the journal which focuses on the process of ROI in organizations. Together, this collection of articles displays a wide variety of views about the necessity for ROI and the quality and quantity of its use. (AEF)

Developing evaluation capacity in organizations is a complex and multifaceted task. This article outlines a framework for building evaluation capacity. The framework is based on four strategic methods for teaching evaluation: (a) using logic models for sound program planning, (b) providing one-on-one help, (c) facilitating small-team collaborative…

Presents results of research focusing on identifying "certification best practices" to provide a framework for business managers and certification practitioners. Describes a 10-step process for evaluating certification programs that takes into consideration four perspectives: audience, learning, business, and financial. (AEF)

Recent work with automotive e-commerce clients led to the development of a performance analysis methodology called the Seven Performance Drivers, including: standards, incentives, capacity, knowledge and skill, measurement, feedback, and analysis. This methodology has been highly effective in introducing and implementing performance improvement.…

There are a number of problems posed by employee evaluation, and professional development often suffers from similar issues. Suppose employee evaluation and professional development were intertwined in a collaborative and evolving relationship, and both components were brought to bear on linking individual and company goals. The answer is the…

Examines the integration of a systematic in-house certification framework and outlines an evaluation model to validate and justify certification as a performance management tool of value to organizations and individuals. Discusses the six elements of effective competency certification programs: competency analysis; training for certification;…

A study was undertaken of organization development (OD) programs, from the point of view of the organization members who plan and conduct them, to gain information for meaningful planning by the American Society for Training and Development (ASTD). A questionnaire was returned by 103 of 450 randomly selected OD practitioners. Most respondents had…

Trend watching reports are an indispensable resource in the e-learning domain. Many HRD departments consider these reports as essential cornerstones for the development of their e-learning strategy. But what is the quality of the forecasts made in these reports? In this article, several methods of forecasting trends are discussed, resulting in a…

A patient education evaluation project and how it applies or might be useful to other hospital settings is discussed in this paper. The following topics are included: United Hospitals (St. Paul, Minnesota); situation and approach to patient education; description of the patient education evaluation project, including design, criteria, and elements…

Aimed at organizations of all sizes and types, this manual is intended to show methods for the most effective use of student volunteers of all ages in programs which will benefit both the volunteers and the community. Chapter 1 examines the nature of the student volunteer movement, the roles which students can assume, and the attributes of the…

The Anne E. Casey Foundation (AECF) funded replications of effective jobs projects to achieve better job placement and retention for low-income, young adults. The six projects funded, collectively called the Jobs Initiative (JI), in Denver, Milwaukee, New Orleans, Philadelphia, Seattle, and St. Louis, used an outcomes framework developed by The…

The American Evaluation Association's (AEA) Independent Consulting Topical Interest Group (IC TIG) has a membership of over eight hundred individuals who generally work as sole proprietors, in partnerships, or in small consulting firms. Well over a decade ago, the IC TIG conducted a survey of its membership (Bonnet, 1992). To gather current data…

This document presents step-by-step guidelines to help communities and organizations implement youth-led research, evaluation, and planning (Youth REP) as a way of empowering youth to participate in community development and social transformation. The guide offers an overview of youth-led research and evaluation project stages and critical…

A three-year project was conducted in Pennsylvania to design and implement a comprehensive model evaluation management information and policy support unit within the state vocational rehabilitation (VR) agency. Five mandated project tasks were carried out to produce products that are necessary for program evaluation (PE). Proposed Federal…