In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

Studies about diversity initiatives in academic libraries have primarily focused on large research libraries. But what kinds of diversity work occur at smaller libraries? This study examines the status of diversity initiatives, especially those aimed at students, at national liberal arts college libraries. Results from a survey of library…

Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

Fewer employees, shorter hours, diminished collection budgets, reduced programs and services--all at a time of record library usage. In this book, library expert Carol Smallwood demonstrates that despite the obvious downsides, the necessity of doing business differently can be positive, leading to partnering, sharing, and innovating. This…

Do we add that edgy urban novel to our teen collection? Should we initiate social networking? What about abandoning Dewey for a bookstore arrangement? Change is risky business, but librarians must be prepared to initiate change to best serve teens. YA (young adult) service innovators Linda W. Braun, Hillias J. Martin, and Connie Urquhart explain…

This publication provides an overview of the Institute of Museum and Library Services (IMLS), including programs, initiatives, research projects, publications, and strategic partnerships. It also provides tips for developing competitive grant applications and staff contacts for each program for the fiscal year beginning October 1, 2008. Once grant…

This annual report from the Colorado State Library describes highlights of developments that took place in the past year. Discussion includes Library Services and Technology Act (LSTA) administration; school library media development; programs to promote library literacy and diversity; the State Publications Library; StateLINC distribution program…

In the first edition of this book, the concepts of marketing and planning library and information services were presented as effective managerial strategies. Several paragraphs from the introduction to the first edition are reproduced, with author commentary, in this edition as an affirmation that the message is still true. In this second edition,…

Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are…

The Carnegie Branch of the Houston Public Library (HPL) has attempted to establish credibility in a low income, Spanish speaking neighborhood by making the library visible to individuals on the street, contacting community leaders, and working with dropouts. The Branch, selected to implement a Neighborhood Information Center (NIC), established a…

The result of a study undertaken by the Santiago Library System (SLS) in Orange County, California, in conjunction with the California State Library, this report presents a complete review of various SLS programs, services, and structures with discussions of alternatives, comparative costs, and comparative advantages and disadvantages for each.…

A brief history of library development in Colorado is followed by the outline of a plan which delineates four network programs: materials selection, interlibrary loan, reference/information, and communications. Though these programs are interrelated in numerous ways, they are considered here one by one. For each program, the purpose and need, the…

Discussion of the administration of the preservation of library materials presents observations of the field based on the author's experiences and briefly describes related programs conducted by Yale University Libraries, Association of Research Libraries Office of Management Studies, and School of Library Service at Columbia University. Four…

Describes the Bibliographic Service Development Program begun in 1978 by the Council on Library Resources. The program's goals include (1) providing effective bibliographic services for all who need them, (2) improving the nature and quality of bibliographic products, and (3) stabilizing the costs of many bibliographic processes in individual…