Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

During spring quarter 2008, the Western Washington University (WWU) Libraries established an interactive bloglike environment called "14 Days to Have Your Say" with the intention of gathering new ideas and feedback about the libraries from the university community. The environment was developed as a fairly simple Drupal site. The project…

Nine papers make up this proceedings on bookmobile services to rural areas. The primary theme of the conference was "programming," with emphasis on quality of services and how to market the bookmobile in communities. Although the primary focus is on rural library services, many of the ideas in these papers can be applied to metropolitan…

The 10 papers presented in this report examine various aspects of rural bookmobile projects in the United States. The objectives of this first bookmobile conference were to offer (1) encouragement to bookmobile workers; (2) information for improving their services; (3) new data for subjective analysis of services; and (4) assistance in developing…

INITIATED BY THE PLANNING COMMITTEE OF THE AMERICAN ASSOCIATION OF STATE LIBRARIES AND SPONSORED BY THE LIBRARY SERVICES DIVISION, U.S. OFFICE OF EDUCATION, THIS CONFERENCE WAS HELD TO (1) DEMONSTRATE THE IMPORTANCE, URGENCY, AND IMMEDIATE NECESSITY FOR STATEWIDE LIBRARY PLANNING, (2) REVIEW THE PLANNING PROCESS AND SPECIFY STEPS NECESSARY FOR THE…

The Office of University Library Managmenet Studies has completed its second year of activity, pursuing its commitment to improving research library management. While the first year of operation focused on the Columbia Study, the second year emphasized the development of a new management tool--the Management Review and Analysis Program. This…

The need to plan for operating and service patterns and to establish priorities for services to readers in the new Reference and Bibliographical Center at the Newberry Library guided this self-study. From December 1983 to August 1984, 32 staff members (grouped into 1 study team and 4 task forces) investigated the critical issues of bibliographic…

In June 2004, fourteen students graduated from the first completely online degree program at The Ohio State University--the Non-Traditional PharmD (Doctor of Pharmacy) program. The program was implemented as a response to the American Council on Pharmaceutical Education requiring this degree for entry into pharmacy practice. This article reports…

This report addresses and makes recommendations concerning key issues with respect to cooperation and resource sharing programs among different types of libraries (school, public, academic, and special) within the state of Wisconsin. The foreword to the report describes the goals of the Wisconsin Library Network Plan (WLNP). The background of…

This report outlines the development and evaluation of a library instruction program at Macquarie University in Australia designed to help students use the subject catalog more quickly and effectively. Phase I of development established: (1) objectives; (2) two methods of teaching--performance instruction and simulation of a real library…

The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)

The Educational Priorities Panel (EPP) conducted a mail survey of New York City school library staff, a telephone survey of community school districts, and an analysis of budget and payroll data for library services. Additionally, two member agencies, the Citizen's Committee for Children and the Women's City Club, undertook a cooperative study on…

Developed to promote excellence in Ohio's school libraries, this document is designed to: (1) provide a rationale for integration of the school library into the total education program; (2) delineate the dimensions of service of a dynamic K-12 library program; (3) identify essential components of an effective K-12 library program; (4) provide a…

The report presents proceedings of a workshop held in San Leandro, California, March 16-17, 1977, to teach librarians about collecting local history and conducting oral history interviews. The workshop was sponsored by the Bay Area Reference Center, located in San Francisco. Speakers included library directors and administrators, manuscript…