At Oregon State University, an investigation into physical plant administration in response to complaints found significant problems with customer service. Adopting an approach called Total Quality Management, the staff identified and resolved problems, improved quality, and reduced cost. Administrators feel the principles could be applied in all…

Advancement services, the group of functions that support fundraising and alumni relations, has evolved to include donor relations and stewardship, data processing analysis and programing, budget development and analysis, and event management. Centralizing these services under a single manager can lead to greater productivity. (MSE)

Seven of 14 high school students with learning disabilities were placed in a resource room. Results were mixed, but staff affirmed the need for a special program. Learning disability programs in the elementary schools underlying the high school were proposed. Also, programs at 12 other high schools were reviewed along with the literature on the…

This document presents guidelines to help school personnel design efficient administration day care services for young children and their families. Topics discussed include day care philosophy, historical perspective, and rationale; some basic program planning and procedure suggestions; coordination of day care and public school programs; staff…

Avoiding a curricular emphasis and focusing on a state level philosophy for services for the mentally retarded, the handbook defines the underlying philosophical and legal principles. Aspects of programing treated include statutory and policy regulations, specific considerations for various levels, and interrelated agency involvement in mental…

A guide to the organization and administration of professional development efforts for student personnel workers is presented. The development of the guide was based on needs within the organization: (1) to understand processes and procedures of student personnel services and how they relate to other departments; (2) to communicate and relate to…

Written to aid in the development and improvement of facilities for the mentally retarded in California, the guide describes the organization of the agency responsible, the State Department of Public Health, and presents the laws relating to hospital survey and construction, the State Health and Safety Code. Further information is provided…

Planning issues in the establishment of museums on college campuses, increasingly popular for the informal education they offer, are examined. Issues include evaluation of existing campus collections, purpose and use of the museum collection, program options, relationships with departmental faculty, market analysis, location, governance and…

Considerations in planning optometric clinical experiences are discussed, including guidelines for curriculum design, typical teaching strategies, teaching methods and materials, support services and resources, student orientation and debriefing, logistics, costs, personnel, funding sources, and legal liability issues. (MSE)

Describes the coordination of health and human services from sites within schools. Discusses funding trends and the following proposed strategies: (1) case management; (2) networking; (3) "one-stop" services; and (4) administrative consolidation. Discusses steps for advocacy, leadership, participation, and funding at the policy and local…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

This guide was developed from a perceived need to improve the procedures and standards used in managing adult education programs funded under the Adult Education Act. Based upon an analysis of materials used in managing adult education programs, the various standards and elements were synthesized into the eight major sections covered in this…

THIS EVALUATION REPORT OF HAWAII'S ELEMENTARY AND SECONDARY EDUCATION ACT, TITLE I, ACTIVITIES PRESENTS INFORMATION ABOUT THE NUMBER OF PROJECTS, THE NUMBER AND PERCENTAGE OF STUDENTS AND SCHOOLS COVERED BY TITLE I, AND THE ALLOCATIONS OF TITLE I FUNDS IN THE SEVEN SCHOOL DISTRICTS. IT ALSO DISCUSSES PERSONNEL, SERVICES, PROJECTS, EQUIPMENT, AND…

In response to the increasing diversity of the student population at Golden West Community College, in California, the the Intercultural Center (IC) was established in 1989 to enhance campus-wide awareness of cultural diversity through services to immigrant and international students and the campus community. An Intercultural Task Force was first…

The principles set forth in these guidelines articulate a clear standard, endorsed by the Massjobs Council, of what constitutes effective service delivery and program management for literacy and basic skills. They are of use to local agencies in developing programs and to Regional Employment Boards in evaluating them. Section I sets forth the…