Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

Argues that the tendency to focus on the technical aspects of distance learning contributes to the infrequency of distance learning methods usage in education and training. Discusses the technical and human dimensions of distance learning, resistance to change, user perspective, and inertia and entropy. Outlines 10 human dimension principles…