Planning for a computer use "help desk" at Kenyon College (Ohio) was constrained by very limited resources. However, careful and thorough planning resulted in a low-budget, homegrown, but highly effective facility. Staffing, training, staff communication, and marketing the service were essential elements in its success. (MSE)

Northwestern State University (Louisiana) prepared a grant proposal for a comprehensive development plan to strengthen academic support services, including automated credit articulation, desktop registration, and a telephone registration and voice response information system. Funded by Title III of the Higher Education Act of 1965, the project has…

Presents a lesson plan that is designed to engage school staff in thinking about, developing, and sharing their conception of what it means to be a "global school." Staff is divided into small groups with an emphasis on diversity. These groups then discuss and draw illustrations of global school models. (MJP)

Describes the Keene State College (New Hampshire) mode for delivery of information technology, which features collaboration of major college divisions, sustainability within realistic revenue/cost projections, and customer-based service delivery. Pre-implementation conditions, origins of the collaborative arrangement, how organization of campus…

Reports results of a 1995 survey of 56 doctoral programs in public administration and public affairs, finding that public administration is a fragmented, interdisciplinary field, but many doctoral programs are training students for research careers. A lingering concern is whether these innovations are making a difference in the quantity and…

In addition to conventional methods of easing leadership transition in student activities organizations (orderly transfer of significant organizational knowledge, minimizing confusion, sense of completion for outgoing leaders, identification of potential leaders, careful nominee selection), retreats are recommended as a means of creating shared…

The management of workplace change takes place in many industry contexts and micro-settings using a variety of approaches, all of which are widely reported in the academic and professional literature. There is less known about workplace change management in the context of an international company employing large numbers of Mainland Chinese…

Distance education has developed into a variety of correspondence courses, covering a wide range of subject matter. Distance education systems operate on all continents, at levels from primary to university and through the nonformal and vocational. The variation selected must meet a given need and be appropriate to available resources. Many…

This evaluative report by the General Accounting Office (GAO) summarizes Department of Education actions made through April 1996 in response to 205 recommendations to improve the management of federal student financial aid programs. The report concludes that the Department had completed actions or had actions in progress or planned for 186 of the…

This guide provides ideas and procedures to help agencies in providing services to children and families through the home-based program option of Head Start. It is designed to assist program administrators who are beginning Head Start Home-Based programs for the first time as well as those seeking to strengthen existing programs. The chapters are:…

This handbook offers step-by-step guidelines for practitioners and community leaders who desire to upgrade the human services available to students and their families. Specifically, the book offers strategies for developing school and community collaboration to improve the benefits provided to students in a school district. The book describes the…

There has been a rapid growth in the events industry in Victoria and Australia over the past five years with an increase in large scale events--resulting in substantive economic impact. The growth in events in Australia is projected to continue to beyond 2001. The Department of Management at Victoria University of Technology (VU) received a…

In 1991 Quality University organized its first Office of Institutional Planning and Research within the provost's office. This Office has focused on six major functions: (1) organization and start-up activities (developing collegial support, analyzing information resources, and developing computing resources); (2) administrative information…

This monograph explores the development of comprehensive systems of care for severely emotionally disturbed children and adolescents. It is intended as a technical assistance tool for states and communities interested in improving services and as a review of the state of the art for developing systems of care. A generic model of a system of care…

An intercountry workshop on distance learning (DL) was conducted at the University of Khartoum, Sudan, in November 1991. Individuals involved in the World Health Organization's (WHO's) Health Learning Materials network in nine African countries (Sudan, Ethiopia, Guyana, Kenya, Mauritius, Tanzania, Uganda, Zambia, and Zimbabwe) met to share their…