Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This Interview Guide provides a framework for gathering information necessary to design individualized community-based services and supports based upon the needs and desires of persons with developmental disabilities. It is not designed to be a functional assessment or a clinical evaluation, but rather a more informal and relaxed approach to…

This monograph presents long-range plans of South Carolina's "Continuum of Care for Emotionally Disturbed Children" program, which provides community based services to children and adolescents with severe disturbances, through coordination and utilization of public, private, and individual services. An executive summary notes that 323…

Health promotion includes those strategies that reinforce the maintenance of healthy lifestyle behaviors and discourage the use of unhealthy lifestyle behaviors. Health promotion strategies are gaining momentum in the United States. Three of the six "America 2000" education goals have health-related implications, specifically the goals…

This paper introduces the concept of assistive financing for assistive devices for persons with disabilities, and describes model programs that have pioneered implementation of the concept in the assistive device marketplace. The assistive financing or loan guarantee concept is presented as a partnership between a private financial institution and…

This manual is intended to help human services agencies to create home care volunteer programs. The manual is organized in nine sections. The first section provides initial information about volunteer programs that agencies should consider before starting a program. It is followed by two sections that provide an overview of the program's structure…

This booklet addresses issues concerning community-based rehabilitation (CBR) services for people with mental handicaps, especially in Africa. The first section explains CBR services, with subsections on overcoming exclusion, a definition, normalization and community participation, family participation, CBR and mental handicap projects in Africa,…

This booklet explains Head Start's vision for parent involvement and discusses strategies that can be used to involve parents in the preparation of children for entry into Head Start, for participation in the program, and for the transition to school. The booklet notes that the challenge for programs is to work with each individual parent in ways…

Crisis nursery programs were developed to offer temporary relief from child care responsibilities for parents experiencing a crisis or extreme stress. While the programs focus on being helpful and supportive, they may seem threatening to some parents. Service providers need to understand parents' fears and concerns about using crisis nurseries and…

These four supplements, which update a 1977 publication and a 1978 supplement, explain changes and additions in the priorities and administration of library programs, services, and activities funded under the Library Services and Construction Act (LSCA) in Massachusetts. Each of the four reports contains an introduction which reviews its purpose…

Prepared as an outline of the long range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons as well as persons with limited English speaking…

Coupled with poor infrastructure, vast distances, and harsh climatic conditions, the enormous physical obstacles in the Sudan (Africa's largest country) have combined to produce extremely serious problems for Sudanese children, who will soon constitute half of the 17 million people there. This booklet describes continuing projects implemented by…

This document outlines all areas of the Family Support Act of 1988 that States should consider when implementing the mandated Jobs Opportunities and Basic Skills (JOBS) Program to provide a work/education/training program for recipients of Aid to Families with Dependent Children (AFDC). The following areas are addressed: (1) time frames and…

The focus of this project is on the potential implementation of information systems in China which could provide better access to large North American bibliographic databases for the academic community. The development of a general model for implementing any educational innovation in any context is introduced. This general model is then used to…

This study examined factors that have contributed to the development of school/university partnerships in Connecticut, and identified obstacles to partnership activities. The research design included review of collaborative activities required by State Department of Education standards at 12 Connecticut teacher education programs. The standards…