Available resources and indicators of high quality inclusive practices are presented in this compilation. Assembling many different resources in one place allows for easy comparison of potential indicators of quality. Excerpts and adaptations of the resources are intended to provide some familiarity with the content of each resource and encourage…

This guide to self-evaluation and improvement builds upon the advice given in the publication "A Guide to Evaluating Services for Children and Young People Using Quality Indicators" (HMIE, 2006) (A summary of the quality indicators is reproduced in Appendix I). Local authorities, agencies and professionals who have responsibilities for…

In their search for new ways to assess their agencies' success in working with children and families, child welfare administrators and senior managers are increasingly seeking regular and reliable sources of information that help them evaluate agency performance, make ongoing decisions, and provide an accurate picture for agency staff and external…

Presents a typology of quality-assurance systems for higher education and evaluates the alternatives. Argues that total quality management strategies are best suited to higher education's purpose because the model is internal to the delivery of the service, continuous, and process-oriented, but notes, however, that there are deep, often…

The need for information controls for college records management programs and the elements of program organization, planning, and management are discussed. Conditions at institutions that indicate a flaw in information control are identified, along with the benefits of a sound records management program. The management of an information and…

This report of the Panel on Quality Improvement in Student Financial Aid Programs examines the quality control of federal student financial aid programs covered by Title IV of the Higher Education Act of 1965 and offers recommendations calling for sweeping revisions of the present system. The report explores: (1) the quality control practices…

The evaluation criteria and procedures described in this report were developed at the Community College of Philadelphia (CCP) for conducting audits of the college's programs, disciplines, and support services. Part I provides an introduction to the audit process, which involves the following steps: (1) identification of curricular areas to be…

Reports on a study to determine the extent to which higher education institutions do or do not have policies requiring the collection of outcomes data; how useful chairs of economic departments perceive these measures to be; and whether or not institutions plan to enhance their assessment efforts in the future. (CFR)

This document suggests the following eight model indicators of quality in adult education programs: (1) learners demonstrate progress toward attainment of basic skills and competencies that support their educational needs; (2) learners advance in the program or complete program requirements that allow them to continue their education or training;…

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Reviews the impact of reports written as a result of British educational policymakers' trips to the United States during the late 1980s. Examines crucial areas that caught the attention of the policymakers. (CFR)

This guide aims to help rehabilitation facilities develop effective self-evaluation systems to improve quality assurance for supported employment. The guide proposes that quality be measured by emphasizing direct outcomes that meet consumers' specified needs and concerns in terms of decision making, determination of quality, and access to choice.…

Indiana's Comprehensive Action Plan (I-CAP) provides a framework for program excellence, accountability, and continuous improvement in adult education. The action plan includes guiding principles and benchmarks for quality programs. Adult education programs are evaluated annually on these 10 established principles of program quality: educational…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…