How do you see yourself as a trainer? Are you occasionally extraordinary, or do you flail about a bit? Are you connected to a helpful community of other trainers, or are you just starting out and feeling isolated and alone in your job? Do your workshops end with thunderous applause, or do you have nightmares about participants gazing into the…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…