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Pearson, Cecil A. L.; Armstrong, Robert W. – Journal of Tertiary Educational Administration, 1995
Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…
Descriptors: Administrator Role, College Administration, Foreign Countries, Higher Education
Smith, Andrew; Oczkowski, Edward; Noble, Charles; Macklin, Robert – International Journal of Training and Development, 2004
This article reports on a study investigating the relationship between the introduction of new management practices and the training provided by Australian enterprises for their employees. The new management practices investigated include teamworking, total quality management, lean production, business process re-engineering and the learning…
Descriptors: Total Quality Management, Program Effectiveness, Organizational Change, Human Resources
Navaratnam, K. K.; Mountney, Peter – 1992
In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…
Descriptors: Educational Administration, Educational Planning, Educational Quality, Foreign Countries