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Walsh, Aidan; Hughes, Helen; Maddox, Daniel P. – Journal of European Industrial Training, 2002
Responses from 72 Irish companies identified 51 using total quality management (TQM); second-survey responses from 28 of the latter showed that 57% of TQM initiatives were successful or very successful; most have a good understanding of comprehensive TQM and value long-term over short-term results. Benefits were experienced throughout…
Descriptors: Foreign Countries, Manufacturing Industry, Organizational Effectiveness, Program Effectiveness