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Direct linkSultan, Parves; Wong, Ho – Quality Assurance in Education: An International Perspective, 2010
Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…
Descriptors: Foreign Countries, Higher Education, Quality Control, Program Effectiveness
