This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

These appendixes to the final report of the evaluation of eight Law Enforcement Assistance Administration (LEAA)-funded courts training institutes contain individual case studies, survey instruments, a manual for conducting an ongoing evaluation, and a discussion of training and its evaluation. The twelve case studies presented in the first…

This report describes a 3-week, six-credit, graduate-level summer course on teaching gifted and talented students, which was designed to change beliefs about giftedness and improve practice. Interviews with the 50 course participants (teachers, administrators, and resource persons) were conducted after course completion to determine their views…