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Schneider, Robert J.; Colan, Neil B. – Human Resource Development Quarterly, 1992
A total of 291 supervisors were assigned to 3 groups (in-house training, external training, no training) for training in management of troubled employees. Both forms of training were effective in improving supervisors' knowledge of employee assistance programs. Supervisory training was best viewed as a process, not a single event. (SK)
Descriptors: Employee Assistance Programs, Program Effectiveness, Supervisors, Supervisory Training