Classroom training sessions for new home care workers (HCWs) are often brief and ad hoc, varying in format and content. Yet the application of this training may be central to worker and client safety. A qualitative approach was adopted for this inquiry, comprising two separate but related practical studies. In the first, exploratory study,…

Australia appears to be in the grip of a "literacy crisis" in workplaces. Media reports and industry/skills organisations are decrying the low literacy and numeracy levels of workers and the negative effects these have on productivity. As a consequence, the Australian government has increased funding for workplace literacy and numeracy…