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Durdella, Nathan R. – Journal of Applied Research in the Community College, 2010
This study examines two community college instructional support programs to explore the effectiveness of an evaluation model--responsive evaluation theory--that may ease the tensions between a concern over programs' processes and reporting requirements for program outcomes. The study uses a comparative qualitative case study design and applies…
Descriptors: Evaluation Methods, Evaluation Problems, Academic Support Services, Hispanic American Students