The role of human judgment in the development and synthesis of evidence has not been adequately developed or acknowledged within quasi-experimental analysis. Corrective solutions need to confront the fact that causal analysis within complex environments will require a more active assessment that entails reasoning and statistical modeling.…

The goal model is appropriate for evaluating effectiveness in complex service organizations because there are measurable outputs. An empirical method is provided for the identification and measurement of organizational goals. Perception of effectiveness could be improved if goals were made to coincide with the desires of user groups. (DWH)

The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)