Explains a procedure to avoid the detrimental biases of conventional self-reports of training outcomes. The evaluation format provided is a method for using statistical procedures to increase the accuracy of self-reports by overcoming response-shift-bias. (Author/MER)

Describes the Instructional Quality Inventory (IQI) for formative evaluation of systematically developed instructional programs, its classification scheme for objectives and test items, and procedures for checking programs for adequacy, consistency and presentation. Accounts of two studies are given to support the usefulness of the IQI. (EAO)

Focuses on critical factors for success for organizations planning to use upward feedback systems to drive organizational change. Highlights include assessment of organizational readiness, use of an appropriate feedback instrument, consistent implementation, effective communication and training, quality control, and continuous improvement.…