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Direct linkColón-Aguirre, Mónica – Education for Information, 2017
This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…
Descriptors: Service Learning, Academic Libraries, Librarians, Users (Information)
Barnett, James; Bull, Stephen; Cooper, Helen – New Review of Academic Librarianship, 2016
Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take "the Library" to them. This article discusses…
Descriptors: Academic Libraries, Library Services, Library Development, Outreach Programs
Download full textWood, Richard J. – 1983
A study was conducted to determine the educational value and effectiveness of a one-credit library research course offered since 1981 at Slippery Rock University (SRU) in Pennsylvania. The course is based on a workbook adapted from the one used at Pennsylvania State University and students are required to complete workbook exercises and to compile…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Skills
Peer reviewedCalvert, Philip J.; Hernon, Peter – Journal of Academic Librarianship, 1997
Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)
Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education
Streatfield, David; Markless, Sharon – Developing FE (FEDA Report), 1997
Phase one of the Effective College Library research project, conducted between July 1995 and March 1996, entailed a review of evidence about library support for teaching and learning in further education. The results are detailed in this report. Questionnaires focusing on innovative practices were distributed to all 453 Further Education (FE)…
Descriptors: Academic Libraries, Case Studies, Foreign Countries, Higher Education
Weaver-Meyers, Pat; And Others – 1989
A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research…
Descriptors: Academic Libraries, Cost Effectiveness, Efficiency, Guidelines
Jones, Lyle V., Ed.; And Others – 1982
The quality of doctoral-level chemical engineering (N=79), civil engineering (N=74), electrical engineering (N=91), and mechanical engineering (N=82) programs at United States universities was assessed, using 16 measures. These measures focused on variables related to: (1) program size; (2) characteristics of graduates; (3) reputational factors…
Descriptors: Academic Libraries, Chemical Engineering, Civil Engineering, College Faculty
Jones, Lyle V., Ed.; And Others – 1982
The quality of doctoral-level biochemistry (N=139), botany (N=83), cellular/molecular biology (N=89), microbiology (N=134), physiology (N=101), and zoology (N=70) programs at United States universities was assessed, using 16 measures. These measures focused on variables related to: (1) program size; (2) characteristics of graduates; (3)…
Descriptors: Academic Libraries, Biochemistry, Biological Sciences, Botany
An Assessment of Research-Doctorate Programs in the United States: Mathematical & Physical Sciences.
Jones, Lyle V., Ed.; And Others – 1982
The quality of doctoral-level chemistry (N=145), computer science (N=58), geoscience (N=91), mathematics (N=115), physics (N=123), and statistics/biostatistics (N=64) programs at United States universities was assessed, using 16 measures. These measures focused on variables related to: program size; characteristics of graduates; reputational…
Descriptors: Academic Libraries, Chemistry, College Faculty, College Mathematics
