Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

School mobility, compounding socioeconomic inequities, can undermine academic achievement and behavior, particularly during middle school years. This study investigates the effect of a school-based integrated student support intervention -- City Connects -- on the achievement and behavior of middle school students who experience school mobility.…

CUNY ASAP is a three-year program offering comprehensive student support, financial aid, and structured pathways. The program has served over 100,000 students since 2007 and been replicated across seven states. ASAP's primary goal is to increase the completion of college associate degrees. Specifically, the comprehensive intervention is expected…

Studies indicate that minoritized students attending Predominantly White Institutions (PWI) may struggle with engagement and establishing a sense of belonging. Peer mentoring may play a role in enhancing these opportunities to foster academic performance and retention. The sense of belonging and engagement for minoritized students at a PWI is…

This study examined how mentoring services offered at a predominately White university (PWI) aid its African American students in achieving academic success. The low success rate of African American students at PWIs is well documented. African Americans face many socio-cultural challenges, such as family structure, cultural deprivation,…

Disparities in academic performance and degree attainment continue to affect systemically marginalized (SM) college students. Amidst these persistent inequities, this qualitative study aimed to better understand how SM students at a competitive university navigated their choice to engage with support and how they conceptualized success. The study…

Program review is a critical process in higher education that helps institutions assess and evaluate the effectiveness of programs and services. Program review provides an opportunity for an institution to identify strengths and weaknesses in its programs and services and to develop strategies for improvement. Through the program review process,…

Enhanced Academic Support (EAS) is an intervention designed to improve academic achievement among children who receive support from the child welfare services (CWSs) in the home. We investigated the effects of EAS in a randomized controlled trial in Norway. In total, 82 families who received support from the CWS were included in the study (37 in…

Satisfied students are easy to retain and perform better in academics. That consequently affects higher educational institutions' success and reputation. To become a top higher educational institution, every institution tries to provide the best academic facilities and services to its students. However, non-academic services are not given equal…

In community colleges in the United States, graduation rates remain frustratingly low. Students face many challenges, including the financial costs of attending college; the demands of school, work, and family; complex institutional systems; underfunded student support services; and insufficient preparation for college-level work. To address these…

The purpose of this descriptive study utilizing survey research was to understand student perceptions about how private institutions support the persistence of first-generation college students. First-generation college students refer to those students whose parents or guardians have earned a four-year bachelor's degree but may have some…

The following article discusses Syracuse University's process to overhaul advising practices to better serve students. The initiative included improving advisor training and coordinating advising across all schools and colleges as well as integrating advising with career services. The process engaged theuniversity's strategic plan goals of serving…

It has been reported that former foster care alumni aspire to attend college and graduate. However, the intent of those aspirations and the reality of those aspirations differ greatly. Many former foster care alumni do not make it to graduation. The purpose of this case study is to explore how an exemplar support program helps their former foster…

This study examines the long-term relation between an Integrated Student Support (ISS) intervention and postsecondary enrollment and completion for predominantly low-income students of color. We use propensity score weighting to estimate the relation between receiving ISS during elementary school and postsecondary outcomes for 2009-2017 high…

Professional standards related to outcomes assessment call for student affairs professionals to use research to inform programming. If professionals are to rely on research to build programs that positively impact student learning outcomes, the research should be credible. We examined the quality of program effectiveness research available for…