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Direct linkTherrien, Kelly; Wilder, David A.; Rodriguez, Manuel; Wine, Byron – Journal of Applied Behavior Analysis, 2005
We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to…
Descriptors: Intervention, Dining Facilities, Improvement, Employees
Taylor, Ralph – 1994
This practicum developed a program to enhance the job performance of support personnel (behavior modification technicians) who work with students having conduct disorders. The behavior modification technicians provided building-level support for principals and teachers working with black adolescents from socially deprived backgrounds. Inservice…
Descriptors: Behavior Disorders, Behavior Modification, Behavioral Objectives, Inservice Education
Schroyer, Connie J.; Payne, David L. – 1994
Project TIME (Training Initiative for Manufacturing Employees) was an 18-month National Workplace Literacy Program conducted by Lord Fairfax Community College in conjunction with an automotive parts plant and Triplett Technical and Business Institute in Virginia. Project TIME had three primary objectives: to help employees obtain the basic…
Descriptors: Adult Basic Education, Basic Skills, Behavioral Objectives, Communication Skills
