University-based executive education programs continue to expand across the country, but program directors are unclear about how to articulate the impact and effectiveness of their programs. To help identify possible measurements for future studies, we conducted an exploratory case study of a university-based executive education program for higher…

Middle-level administrators in African universities are often under-utilised in terms of their contribution to the administrative support for learning and teaching. They also have little access to professional development. This paper presents the findings of a study to develop a programme to enable these administrators to enhance their support for…

Establishing adult career pathways is challenging, complex work. In Minnesota, a new professional development initiative provides ABE managers with a facilitated, supported, year-long cohort as they work to create or strengthen a career pathway program in collaboration with WIOA partners in their localities. In this article, the rationale, design,…

Although there is substantial literature on the use of performance appraisal in the for-profit world, there is little literature available concerning the appraisal of staff positions in higher education. More knowledge is needed in this area since there is considerable research indicating that performance appraisal creates benefits to an…

The purpose of this concurrent triangulation mixed methods study was to understand the status of succession planning and management (SPM) efforts of the subject university as perceived by the fulltime academic and fulltime administrative staff. Four research questions guided this study: (1) how do fulltime academic staff and fulltime…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

This study looked at how Total Quality Management (TQM) is being adopted in institutions of higher education. A questionnaire was developed seeking information on: (1) leadership of the TQM movement and timing of events; (2) the training, educating, and informing of employees; (3) specific areas using TQM and the specific statistical tools being…

Provides a description of leadership training initiatives specific to the needs of community college leaders. Focuses on the development and organization of programs as well as their common elements and unique factors. An appendix lists initiatives identified in this research. (50 citations). (JDI)

During the 1982-83 school year, a quality/performance circles system model was implemented at Lakeshore Technical Institute (LTI) to promote greater participation by staff in decision making and problem solving. All management staff at the college (N=45) were invited to participate in the process, and 39 volunteered. Non-management staff (N=240)…