Many college and university student service units consider staff development peripheral to their primary mission and not cost effective, especially in lean financial times. However, recent trends in business suggest this assumption is false, and ultimately costly. The University of Wisconsin, Milwaukee, experience found development efforts empower…

A discussion of the need for and possible approaches to evaluating student support services emphasizes the importance of using objectives, strategies, and traditional and nontraditional outcome variables for a thorough assessment. (MSE)

Additional readings concerning the two themes of (1) organizational effectiveness as a consequence of managerial action and (2) assessment of services seen as assessment of staff are presented. Sources on staff renewal as a form of staff evaluation are highlighted. (MSE)

To examine the impact of technological innovation on student involvement in college, six community colleges were visited to interview faculty, staff, administrators, and students. The visits and interviews focused on current applications of technology, future plans, implications for professional development and staffing, implications for student…

This study looked at how Total Quality Management (TQM) is being adopted in institutions of higher education. A questionnaire was developed seeking information on: (1) leadership of the TQM movement and timing of events; (2) the training, educating, and informing of employees; (3) specific areas using TQM and the specific statistical tools being…

DePaul University (Illinois) has addressed the problem of delays in employer reimbursement of tuition costs by extending payment due dates and treating reimbursement as pending financial assistance. Since implementation, enrollment in courses designed specifically for adult students have increased, and withdrawals have decreased. One-third of…