The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

This component analysis used meta-analytic techniques to synthesize the results of 77 published evaluations of parent training programs (i.e., programs that included the active acquisition of parenting skills) to enhance behavior and adjustment in children aged 0-7. Characteristics of program content and delivery method were used to predict effect…

Describes a program that was used to explain a reduction in health care benefits to employees of a business firm. (FL)

Dissertations (301) completed by graduate students majoring in extension and adult education at Cornell University are listed in this document by year completed. They are indexed under nine general topics: administrative organization and management; comparative extension and adult education; Communication methods; effectiveness and progress of…

Six months after a public speaking workshop was conducted for 15 business executives, the participants were interviewed to determine the longitudinal effects of the training. The interviews were designed to find out which participants reported the greatest behavioral change, whether the training produced any carry-over effects, and what aspects of…

This paper is about one lecturer's experience with a particular undergraduate course for management students. The distinguishing feature of the course is that major elements of its design are delegated to the students. The author discusses program design, context, objectives, content, session preparation and management, evaluation, and outcomes.…

A program (entitled "Across the Curriculum") that integrated speaking, listening, reading, and writing instruction into content areas across the curriculum, in Central College, Iowa, is described in this paper. The paper first discusses the formation of the program, which was predicated on a desire shared by faculty members in all academic areas…

Components of the Reading/Writing Skills Center (RWSC) at General College, University of Minnesota, are described and assessed in this paper. The paper discusses changes made in the RWSC during 1978-79; procedures followed when students first come to the RWSC; the training and responsibilities of the undergraduate RWSC tutors; student evaluations…

This special demonstration project was undertaken to field test and disseminate a curriculum entitled Emergency English for Refugees (EER). Designed to meet the immediate English language needs of pre- and non-literate adult refugees and immigrants, the EER is a 26-unit competency-based English-as-a-second-language (ESL) curriculum that deals with…

The internship program for undergraduate-level community health students at Slippery Rock University in Butler, Pennsylvania, is designed as a capstone experience bridging the gap from academia to practice. Students in the internship program spend 12 weeks during the summer of their senior year working in any health organization of their choice,…