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Direct linkLarbi-Apau, Josephine A.; Moseley, James L. – Performance Improvement, 2010
Basic measurements and applications of six selected general but critical operational performance-based indicators--effectiveness, efficiency, productivity, profitability, return on investment, and benefit-cost ratio--are presented. With each measurement, goals and potential impact are explored. Errors, risks, limitations to measurements, and a…
Descriptors: Performance Based Assessment, Measurement, Performance Technology, Outcomes of Education
