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Performance Support Tools: Delivering Value when and where It Is Needed
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McManus, Paul; Rossett, Allison – Performance Improvement, 2006
Some call them Electronic Performance Support Systems (EPSSs). Others prefer Performance Support Tools (PSTs) or decision support tools. One might call EPSSs or PSTs job aids on steroids, technological tools that provide critical information or advice needed to move forward at a particular moment in time. Characteristic advantages of an EPSS or a…
Descriptors: Program Effectiveness, Performance Technology, Technological Advancement, Data Collection