Purpose: Primary and secondary education (P&SE) is fundamentally important for achieving a high-quality education system. P&SE delivers more extensive social returns than higher education and is perhaps the most important locus where core values are established and the foundation for educational super-systems. The purpose of this paper is…

This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…

Purpose. The purpose of the study was to identify the impact on achievement when schools implement a continuous improvement model using Total Quality Management (TQM) principles aligned to strategic planning and the culture of the school. Data collection and analysis. The study combined qualitative and quantitative methods and was conducted in two…

This report examines the program improvement strategies, step-by-step, that allowed The James Irvine Foundation's Communities Organizing to Advance Learning (CORAL) initiative to achieve the levels of quality needed to boost the academic success of participating students, and makes policy and funding suggestions for improving program performance.…

Planners strive to develop the best programs and strategies to enhance student learning and advance their institutional mission while meeting their desired outcomes. This work, while rewarding, can be time intensive and demanding and developing new initiatives is not without risks. Some common reasons these efforts fail include: lack of buy-in…

Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)

Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)

The Boston (Massachusetts) Institute for Health Improvement formed an Interdisciplinary Professional Education Cooperative linking four local interdisciplinary teams (in Cleveland; Washington, DC; Pennsylvania; and South Carolina) and a coordinating committee. The organization offers health professions students opportunities to work on…

The Oregon Advanced Technology Consortium (OATC) created the Partnerships for Quality Project (PQP) to improve Oregon's community colleges by developing a total quality curriculum (TQC) based on the beliefs and practices of total quality management (TQM). This report summarizes the recommendations of the PQP and presents a plan of action for the…

An eight-year study of 49 schools purporting to practice and apply Quality Management (QM) techniques and processes uncovered some revealing differences between what respondents thought "should be" happening in these schools and what they reported was happening. The gaps uncovered could be recognized as differences between rhetoric and…