Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in…

As higher education institutions (HEIs) look to be more commercial in their outlook they are likely to become more dependent on the successful implementation of projects. This article reports a benchmarking survey of PM maturity in a HEI, with the purpose of assessing its capability to implement projects. Data were collected via questionnaires…

Purpose: The purpose of this paper is to introduce and describe the features of a new e-learning quality framework developed for a large multi-campus university. The framework is explicitly designed to improve the quality of e-learning sites and the quality of online student learning, by developing the skills of the academics who design the sites.…