Using the case study of HSE University (Russian Federation), this article will focus on how professional development programmes can be used by universities to ensure transformations and achieve their goals. It will focus on the administrative (professional services) staff and how universities can develop and leverage their potential in order to…

Focus on social and emotional intelligence competencies to improve effective leadership has become commonplace in the corporate arena and is now considered by many a prerequisite to successful job performance and outcomes (Antonakis, Ashkanasy, & Dasborough, 2009; Grant, Curtayne, & Burton, 2009; Spence & Grant, 2007; Kampa-Kokesch…