There is plentiful discussion about the importance of accountability, but much needs to be done to translate it into a manageable and credible system of ongoing feedback. In this book, evaluative inquiry is used in a way that balances attention between the investigation process and its purpose. The book is divided into three parts. Following an…

Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)

Citing the signaling and charged use distinction, examines federal expectations and need for evaluation data and extent of local capabilities to meet those expectations when secondary/transition model demonstration projects, funded by the Office of Special Education and Rehabilitation Services, were obligated to improve amount, quality, and use of…