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Wallach, Van – Currents, 1996
Five veteran college alumni directors share strategies for creating an effective association: deciding what program aspects must be measured; assessing the program realistically; listening to customers; stretching program resources to hold down cost and work more efficiently; and remembering the value of the human touch in program design and…
Descriptors: Administrator Attitudes, Alumni, Alumni Associations, College Administration
Ullman, Joseph C.; Huber, George P. – 1973
The book represents an effort to assess the performance, structure, and direction of the Job Bank Program of the Public Employment Service, a program meant to improve the functioning of the labor market information system in the United States. The research had three goals: to assess the relative goal achievement of job banks; to determine its…
Descriptors: Agency Role, Employment Programs, Employment Services, Federal Programs
Hawksley, Rosemary; Owen, Jane – 2002
Common factors among high-performing distance learning (DL) programs were examined through case studies at 9 further education colleges and 2 nonsector organizations in the United Kingdom and a backup survey of a sample of 50 distance learners at 5 of the colleges. The study methodology incorporated numerous principles of process benchmarking. The…
Descriptors: Benchmarking, Case Studies, Data Collection, Delivery Systems