After realizing that the traditional modes of tuition in Zimbabwe's andragogy had either gone obsolete or over-crowded, BUSE ventured into a "virtualised" model of open and distance learning as a way of out-doing other competing universities. However, as the programme was rolled out, there came a myriad of challenges affecting the…

This report describes the first year implementation of a new professional development program, Palm Beach County Afterschool Educator Certificate (PBC-AEC). Set within a larger systemic quality improvement effort in Palm Beach County, this training seeks to provide a concentrated course of learning, practice, and reflection. The training seeks to…

In Finland, quality assurance related to the Bologna process has been adapted to existing systems of higher education at the national level and a form of implementation is also recognised at the level of the higher education institution. In universities, varied outcomes of quality assurance are based on interaction of organisational structures,…

This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…

Assuring the quality of transnational education has been an endeavour of increasing importance in the internationalisation of higher education but is also increasingly challenging given the involvement of many stakeholders. This paper focuses on the experiences of and challenges faced by private tertiary education providers in Malaysia and…

Proponents of the concept of the audit culture in UK higher education argue that from the late 1990s onward audit functioned as a form of power control and had a profound effect on academics and their work. Such arguments continued to be made into the early 2000s. Since then, however, the level of external scrutiny surrounding UK academics'…

Students, a large percentage with disabilities, are at high risk for poor post-secondary outcomes in state agency education programs. This mixed-methods study describes the understandings of student transitions in state agency education programs from the perspectives of youth and administrators. Results indicated that: transition is more narrowly…

Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

This document is the second quarterly progress report for the evaluation of Juvenile Justice Crime Prevention Act (JJCPA) programs for the Los Angeles County Probation Department. The report covers the period from July 1, 2008, through September 30, 2008. The intent of the report is to provide Probation and the community-based organizations (CBOs)…

This article outlines a methodology for characterising features of programme-level assessment environments so that the relationship between features of the assessment environment and students' learning response can be studied. The methodology was developed through the detailed case study of nine undergraduate degree programmes: one in each of…

Access programs are facing increased scrutiny. Not all programs are equally effective. In an environment in which resources are short, funders increasingly require criteria that enable them to make informed decisions about program quality. As elaborated in this report , one role of a high performance board is to help develop benchmarks of…

The work of internal verifiers (IVs) is integral to ensuring that the operation of vocational qualifications meets the local needs of learners and employers, while also maintaining reliable quality nationally and throughout occupational sectors. Arguably, though, the role of IVs in the management of vocational learning often remains narrowly…

Quality measures were originally developed for research aimed at describing the settings that children spend time in and identifying the characteristics of these environments that contribute to children's development. They were also developed to guide improvements in practice. Increasingly, however, measures of quality are being used for further…

A brief overview of the status, as of August 1990, of the 1990 decennial census conducted by the U.S. Department of Commerce is presented. Topics include: the recanvassing effort for following up on the census proper; the effects of reinstitution of unemployment benefits for all temporary census employees; completion of the initial interviewing…

This paper reports on results of three years (1988-1991) of state mandated external reviews of basic credential programs (elementary and secondary) at 33 California institutions of higher education. The review used teams of teacher educators, school administrators, classroom teachers, and other stakeholders to identify common strengths and…