Purpose: With rapid industrialization and population growth in the urban and rural areas in India, the demand for public transport has risen sharply. In the fast changing scenario in the public transit sector, the role of a bus depot manager (DM) has also undergone substantial transformation. This paper aims to identify and gauge the…

This study provides a baseline of information concerning the organizational and managerial characteristics of CETA prime sponsors in one region of the country. It also relates these characteristics and other more traditional program and participant variables to program outcomes. (CT)

Describes the development of a training program for salespeople (trainees and managers) called Dimensional Sales Training (DST). It is noted that DST is designed to increase sales, build skills, and improve performance, while providing a systematic process of collecting data for measuring program effectiveness. (EM)

Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

This paper describes a training management system developed by the Center for Development of Social Services. It is a set of practical, systematic procedures designed to manage and evaluate training programs. It is a complete model that meets the necessary criteria for competency-based training system. The system integrates the complex procedures…

A research project in the Ivory Coast, Kenya, and Tanzania evaluated the cost effectiveness of management training seminars for women entrepreneurs in the informal sector. Women, a large and growing part of entrepreneurs, had less access to needed resources, skills, and information than men. Reasons for failure to study the cost effectiveness and…

Recent Australian research provides a solid body of evidence that training investments can yield very high levels of returns for firms across a range of sectors. It highlights these important factors about returns on investment (ROI): ROI come in many forms; immediate ROI are highest when training is highly focused; measuring ROI is not always…

The Phare Vocational Education and Training (VET) Reform Programme in Romania was evaluated in May-June 1999. According to the two evaluators who conducted intensive visits to 14 pilot and demonstration schools and met with 9 zonal and local development committees and key representatives of Romanian government and educational agencies, the VET…

Focusing on education and training needs for law enforcement and criminal justice personnel, this document is one in a series of six volumes reporting the results of the National Manpower Survey (NMS) of the Criminal Justice System. Chapter 1 of ten chapters provides an overview of nine types of educational and/or training programs, including the…

As mandated in the 1973 Amendments to the Safe Streets Act, the National Manpower Survey of the Criminal Justice System was conducted to assess current and projected manpower needs, personnel quality, and training and education programs. Data were collected from the following sources: surveys of 8,000 executives of state and local criminal justice…

The application of frontline management training in the community and health services (CS&H) industry in Victoria, Australia, was examined through interviews with managers of 11 user and 11 provider organizations in the public and private sectors. The study focused on the following topics: (1) the appropriateness of the Frontline Management…

This document contains papers from a conference on the economic impact of Vocational Education and Training (VET) in Australia and elsewhere. The following papers are included: "Introduction" (C. Selby Smith, Fran Ferrier); "Opening Address" (Peter LeP. Darvall); "Trends and Issues in Vocational Education and Training: A…

The effectiveness of Phare vocational education and training (VET) reform programs conducted in 13 Eastern and Central European countries in 1993-1998 and lessons learned from the programs were examined through a review of information from the following sources: a cross-country analysis on curricular reform; a review of technical evaluation…