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Direct linkMassey, Anne P.; Montoya-Weiss, Mitzi M.; O'Driscoll, Tony M. – Performance Improvement Quarterly, 2005
As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to…
Descriptors: Knowledge Management, Program Effectiveness, Performance Technology, Case Studies
