This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take "the Library" to them. This article discusses…

The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

The Institute of Museum and Library Services (IMLS) helps museums and libraries preserve our cultural heritage, enhance learning and innovation, and develop staff capacities to provide the best in service to our communities. IMLS has a long-standing commitment to funding grants and sponsoring research on the subject of how both preschool and…

A study was conducted in 1983 to determine the current state of document delivery among the libraries and non-library document services of the United States and to ascertain what improvements need to be made. Of principal concern was that part of satisfaction time--the elapsed time from the library patron's lodging of a request to the time when…

Purpose: Sets out to investigate the use of electronic resources by students and faculty of Ashesi University, Ghana, in order to determine the level of use, the type of information accessed and the effectiveness of the library's communication tools for information research. Design/methodology/approach: A questionnaire-based survey was utilized.…

This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

The learning resources programs analyzed in this report include the library, audiovisual, television, and production services of 15 Massachusetts community colleges. The study is based on a questionnaire/checklist developed from the 1972 Association of College and Research Libraries (ACRL) guidelines for 2-year college learning resources programs…

Phase one of the Effective College Library research project, conducted between July 1995 and March 1996, entailed a review of evidence about library support for teaching and learning in further education. The results are detailed in this report. Questionnaires focusing on innovative practices were distributed to all 453 Further Education (FE)…

This paper reports on a study in which case studies of two adult writing programs in northeastern Ohio were developed to identify and describe elements that make up the programs. Data was gathered through obtrusive observation, interviews, and questionnaires. Both programs had been on going for at least 5 years. The "Geauga Writers…

The Parent/Child Toy-Library Program is described and a report is given of its evaluation. The program is a 10-week course for parents of three- and four year-old children, an educational Toy Library for the parents, and a training program for the teacher-librarians who will teach the course and operate the library. Two toys were rejected on the…

This review of the California Literacy Campaign (CLC), a statewide, community-oriented, library-based program funded under the California Library Services Act, is designed to determine the extent to which CLC has been effective in carrying out its mission, the manner in which increased effectiveness may be achieved, and ways in which program…

This effectiveness review of the California Literacy Campaign (CLC), a program designed to significantly reduce the number of functionally illiterate adults in California, was submitted to the California State Library for consideration of continuation of state funding beyond 1984-85. The review includes an analysis of existing data (state library…

The report presents the findings, analysis, and conclusions of the external evaluation of the effectiveness of Alberta Education Library Services conducted between September 1985 and March 1986 under the guidance of the Library Services Evaluation Steering Committee (Phase 2 of the evaluation and planning process initiated in 1985 to clarify the…