The Production Control Training Program is a competency-based management training program currently in operation at the Defense Systems Division of Honeywell, Incorporated. Designed with the needs of the adult learner in mind, the program involves pretests and meetings between supervisors and individual staff members to identify individualized…

This article draws on the experience of such firms as People Express, General Motors, and Digital Equipment Corporation to illustrate successful transition from quality circle participation to full participation in management. (CT)

The handbook was designed as a guide to help correctional personnel obtain better results in their work by applying the principles of Management by Objectives (MBO). It describes methods of development and processes of implementation of MBO in the correctional setting. The first chapter defines management by objectives and illustrates that it can…

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

Total Quality (TQ), is a customer-oriented philosophy of management that utilizes total employee involvement in the relentless, daily search for improvement of product and service quality, through the use of statistical methods, employee teams, and performance management. In the TQ framework, "internal" customers are individuals within the…

This paper describes a training management system developed by the Center for Development of Social Services. It is a set of practical, systematic procedures designed to manage and evaluate training programs. It is a complete model that meets the necessary criteria for competency-based training system. The system integrates the complex procedures…

This report is one of two evaluating job development activities being carried on in 16 metropolitan areas. Programmatic activities being explored include those of: (1) The Concentrated Employment Program, (2) The Work Incentive Program, (3) Job Opportunities in the Business Sector, (4) MDTA Institutional Program, (5) The Employment Service…

The Secretary of HEW presents an overview of departmental undertakings for the purpose of developing more responsible and responsive personnel. The major portion of the statement focuses on internal processes of responsibility and external processes of responsiveness. Departmental strategies, a planning cycle, an operational planning system,…

In its first year of operation (1973-1974), the Merrimack Educational Management Development Center emphasized the identification of management needs at the local school system level. The Center's assumptions about educational management served as a basis for the program. Special attention was given to the transfer of industry-based management…