One of the most appropriate quasiexperimental approaches to compensatory education is the regression-discontinuity design. However, it remains underutilized, in part because of the need to clarify the link between the mathematical model and administrative decision-making. This paper explains the derivation of a program efficiency index congruent…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…